Terms of Use / Terms & Conditions
Introduction & Acceptance
By submitting a booking request to Sabah Holidays (Inno Travel & Tours Services Sdn Bhd) via our website, email, or in person, you (the Client) agree to be bound by these Terms & Conditions. You confirm you have authority to act on behalf of all persons named in the reservation form.
Bookings & Payment
- Deposit : A standard 50% deposit is required to confirm most tour or accomodation bookings.
- Full Payment : For bookings made within 45 days of departure – or promotional bookings – 100% payment is required immediately.
- Reservations are held for 3-5 days post-invoice unless otherwise stated; for Mount Kinabalu climb packages it is 2-3 days.
Amendment & Transfer
- Amendments to confirmed bookings (non-climb) incur a minimum MYR 50 per-person service fee, plus third-party charges.
- Amendments for climb related bookings incur a minimum MYR 150 fee and must be supported by valid proof (e.g medical certificate, airline notice).
- Transfers to alternative packages within 30 days of departure are treated as cancellations and subject to cancellation fees.
Cancellation Policy
If the Client cancels, written notice is required. Cancellation fees based on days before departure:
- 30+ days: 50% forfeiture of tour cost (70% for Via Ferrata/climb packages)
- 15-29 days : 75% forfeiture
- 8-14 days : 85%
- 4-7 days : 95%
Less than 4 days or No- Show: 100% forfeiture
Force Majeure & Itinerary Changes
Tours may be altered or cancelled due to weather, health crises, transportation issues, or other unforeseen events. The Company will endeavour to notify you and propose alternatives, but is not liable for such disruptions.
Liability & Responsibility
The Company acts as an organiser or agent depending on the service. For packages we organise, we accept responsibility under applicable travel regulations; for third‑party services we act as agent only.
We are not liable for injury, loss, or damage to property or personal items, except where due to our negligence.
Health & Safety
You must disclose any medical conditions in advance. Guides or staff may refuse participation if a Client is unwell, following safety protocols.
Intellectual Property
All materials, itineraries, names, images, and trademarks remain our property or our partners’. They must not be reproduced without prior consent.
Governing Law & Jurisdiction
These terms are governed by Malaysian law. Disputes are subject to Sabah courts unless otherwise agreed in writing.